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Privacy Policy

Last updated: April 6, 2026

1. Introduction

Blixity, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use Fluxboard AI, a product of Blixity, LLC, and its related services ("the Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, and profile details when you create an account.
  • Payment Information: Billing address, payment card details, and transaction history. Payment processing is handled by our third-party payment processor (Stripe), and we do not store your full card details on our servers.
  • User Content: Text prompts, images, videos, audio files, and other content you create, upload, or generate using the Service.
  • Communications: Messages, feedback, and support requests you send to us.
  • Social Media Credentials: OAuth tokens and account identifiers when you connect third-party social media accounts for publishing.

2.2 Information Collected Automatically

  • Usage Data: Features used, actions taken, pages visited, workflow configurations, and generation history.
  • Device Information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
  • Log Data: IP address, access timestamps, referring URLs, and error logs.
  • Cookies and Tracking: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

2.3 Information from Third Parties

  • Authentication Providers: If you sign in via Google, GitHub, or other OAuth providers, we receive your name, email, and profile picture.
  • Analytics Services: We receive aggregated analytics data from services like Google Analytics and Mixpanel.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process AI generation requests and deliver content to you
  • Process payments and manage your subscription
  • Send transactional communications (account verification, billing receipts, service updates)
  • Provide customer support and respond to your inquiries
  • Analyze usage patterns to improve features, performance, and user experience
  • Detect, prevent, and address fraud, abuse, and security issues
  • Enforce our Terms of Service and comply with legal obligations
  • Send marketing communications (with your consent, which you can withdraw at any time)

4. AI Content Processing

When you use AI generation features, your prompts and inputs are sent to third-party AI model providers (such as OpenAI, Google, Anthropic, Runway, ElevenLabs, and others) for processing. These providers have their own privacy policies governing how they handle data.

  • We transmit only the data necessary to fulfill your generation request.
  • We do not use your content to train our own AI models without your explicit consent.
  • Generated outputs are stored in your account and are not shared with other users unless you choose to publish them.
  • We encourage you to review the privacy policies of the underlying AI providers for details on their data handling practices.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating the Service (cloud hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • AI Model Providers: With AI service providers as necessary to process your generation requests.
  • Social Media Platforms: When you use publishing features, we share content and necessary metadata with your connected social media accounts.
  • Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: In any other circumstances where you have given explicit consent.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and role-based permissions for our team
  • Secure cloud infrastructure with SOC 2 Type II certified providers
  • Automated monitoring for suspicious activity and unauthorized access

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specific retention periods include:

  • Account Data: Retained while your account is active and for 30 days after deletion to allow recovery.
  • Generated Content: Retained according to your subscription plan's storage limits. Content from deleted accounts is purged within 90 days.
  • Payment Records: Retained for 7 years as required by tax and financial regulations.
  • Usage Logs: Retained for 12 months for analytics and security purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Restriction: Request that we restrict processing of your personal information.
  • Objection: Object to processing of your personal information for direct marketing.
  • Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@fluxboard.ai. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function (authentication, session management). These cannot be disabled.
  • Analytics Cookies: Help us understand how you use the Service and identify areas for improvement.
  • Preference Cookies: Remember your settings and preferences for a personalized experience.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These are only used with your consent.

You can manage cookie preferences through your browser settings or through our cookie consent banner. Note that disabling certain cookies may affect the functionality of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Data Processing Agreements with all sub-processors
  • Compliance with the EU-US Data Privacy Framework where applicable

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

  • Contract Performance: Processing necessary to provide the Service you requested.
  • Legitimate Interests: Processing for fraud prevention, security, and service improvement, balanced against your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies.
  • Legal Obligation: Processing required by applicable laws and regulations.

You may lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights.

12. CCPA Compliance (California Users)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information. We do not sell personal information.
  • The right to non-discrimination for exercising your privacy rights.

13. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. The "Last updated" date at the top of this page indicates when the policy was last revised.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Blixity, LLC
Email: privacy@fluxboard.ai
Data Protection Officer: dpo@fluxboard.ai
Website: https://fluxboard.ai